Cancellation Policy

Customers may request cancellation before their order has been dispatched.

To request cancellation, email contactgoalnet@gmail.com with the subject: Cancellation Request — [Order Number]

Please include the email address or phone number associated with your order.

Cancellation requests are subject to verification of the order status. Sending a request does not automatically mean the cancellation has been completed.

We recommend contacting us as soon as possible if you need to cancel an order.

Once an order has been dispatched, cancellation is not available under our standard cancellation process.

If your order has already been dispatched, please contact us if:

• You believe the wrong product was sent.
• Your product arrives damaged or defective.
• You have another concern that may qualify for a remedy under applicable law.

Eligible claims will be handled in accordance with our Returns & Refunds Policy and applicable legal requirements.

Nothing in this policy excludes any cancellation, return or refund right that cannot legally be excluded.

If a cancellation is approved after payment has been completed, the applicable refund will be initiated through the original payment method where supported.

If the original payment method cannot be used, we'll contact you to arrange an appropriate alternative, subject to applicable requirements.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

Any refund required by law will be handled in accordance with the applicable requirements.

If you have paid for an order but have not received an order confirmation, contact us with your payment transaction reference.

We'll verify the payment and order status before advising you on the next steps.

Please do not place repeated orders solely because a payment confirmation appears delayed.

If you need to change a size, product, delivery address or other order detail, contact us as soon as possible before dispatch.

Changes cannot be guaranteed once order processing has advanced or the parcel has been dispatched.

If the requested change cannot be made, we'll explain the available options.

In some circumstances, an order may need to be cancelled by GOALNET because of product unavailability, an inability to fulfil the order or another legitimate operational issue.

If this happens after payment, we'll contact the customer and arrange an appropriate resolution, including a refund where required.

For cancellation requests: contactgoalnet@gmail.com

Subject: Cancellation Request — [Order Number]

Please include your order number and request details so we can review your order promptly.