Frequently Asked Questions

GOALNET is a football brand for fans who want to express their love for the game through club, country and retro-inspired football products, including jerseys. Our tagline is “Where Football Lives Beyond 90 Minutes.”

GOALNET operates from Kerala, India, and aims to serve customers across India, subject to delivery availability.

Our collection may include products such as:

• Club jerseys.
• National team jerseys.
• Retro jerseys.
• Player jerseys.
• Different sleeve styles and fits.
• Selected designs from different seasons.

Available designs, sizes and styles depend on current product availability.

Available sizes depend on the specific product. Please check the size options shown on the product page before ordering.

Refer to our Size Guide before placing your order. Compare the measurements with a similar item you already own, where possible, and review the fit information provided on the product page. If you're unsure about a size, contact us before ordering.

Fabric composition and product details may vary by design. Please refer to the individual product page for the available fabric information. Where specified, products may feature breathable DotNet fabric.

No. Fit and construction may vary depending on the product and style. Please check the product description for the specific product's fit and other relevant details.

Player names and numbers are available only on designs where the relevant option is offered. Please check the product images and description or contact us to confirm availability before placing your order.

We aim to display clear product photographs and accurate descriptions. Minor visual differences may occur because of lighting, photography and individual screen settings. Please refer to the written product details as well as the images.

You can browse the website, select your preferred product and size, add the product to your cart and proceed to checkout. Follow the checkout instructions to provide your delivery details and complete payment. You can also contact us through Instagram or WhatsApp to enquire about product availability and ordering options.

Online payments are accepted through the payment gateway available at checkout. The supported options may include UPI, credit cards, debit cards and other methods enabled by the payment provider. Please check the checkout page for the payment options currently available.

No. Cash on Delivery is not available at launch. Orders must be paid for using an available online payment method.

After successful payment and order confirmation, the website should display your order confirmation and reference details. Please save your order number and payment transaction reference for future enquiries. If money has been debited but your order is not confirmed, contact us with your transaction details.

Contact us as soon as possible if you need to change your size, product or delivery information. Changes may be possible before dispatch but cannot be guaranteed. Once an order has been dispatched, changes cannot normally be made.

You may request cancellation before dispatch. Once the order has been dispatched, cancellation is not available under our standard cancellation process. Please read our Cancellation Policy for details and information about applicable exceptions.

We aim to deliver across India to locations serviced by our courier partners. Delivery availability depends on the destination and courier service.

Our standard shipping charge is ₹80 per order, subject to parcel weight, destination and applicable courier charges. Orders containing multiple items may incur an additional shipping charge if the combined parcel costs more to ship. Any applicable shipping charge will be displayed or communicated before the order is confirmed.

Orders are generally processed within 2–3 business days after successful payment confirmation. Delivery is generally estimated at 5–10 business days after dispatch. These are estimates, and actual delivery times may vary depending on your location and courier operations.

If tracking information is available for your shipment, we'll share the relevant details with you. If you have not received an update or believe your order is delayed, contact us with your order number.

The courier may attempt redelivery or provide further instructions, depending on its procedures. Please respond to courier communications and follow the instructions provided. If the parcel is returned to us after unsuccessful delivery, contact us to discuss the available options.

Contact us as soon as possible if your delivery address is incorrect. We may be able to update the address before dispatch, but changes cannot be guaranteed after the parcel has been handed over to the courier.

Returns are generally considered for incorrect, damaged or defective products, subject to verification and applicable law. Please read our Returns & Refunds Policy for the eligibility requirements and procedure.

Email contactgoalnet@gmail.com within 48 hours of delivery. Include your order number, photographs of the product and packaging, and an unboxing video if available. We'll review the order details and evidence and contact you about the next steps.

Contact us within 48 hours of delivery and explain the issue. Provide clear photographs of the damage and packaging, along with an unboxing video if available. We'll assess the claim and explain the available resolution.

We strongly request an unboxing video to help verify claims involving damaged or incorrect products. If you do not have a video, contact us and provide the other evidence available. We'll assess the circumstances and applicable legal requirements. The absence of a video does not automatically remove rights that cannot legally be excluded.

Size-related returns or exchanges are not routinely offered when the supplied product matches the size ordered. Please review the Size Guide and product information carefully before purchasing. This does not affect any remedy available where the supplied product is incorrect, defective or otherwise covered by applicable law.

For an approved claim, we'll generally arrange a replacement if the appropriate product is available. If a replacement cannot reasonably be provided, we'll arrange a refund where appropriate. The resolution will depend on the circumstances and applicable legal requirements.

For an approved claim involving a wrong, damaged or defective product, GOALNET will cover reasonable return shipping costs where a return is required. Please contact us before sending the product back.

Once a refund is approved, we'll initiate it using the original payment method where supported. The time taken for the money to appear in your account depends on the payment provider and bank. We'll communicate the applicable processing details when the refund is arranged.

No. You can place an order as a guest without creating an account. Account creation is also supported by the website.

Use the password recovery option on the login page, if available, and follow the instructions. If you continue to experience difficulties, contact our support email.

For product availability, order questions and other assistance, contact us through the available Instagram or WhatsApp ordering channels. For email support: contactgoalnet@gmail.com. When contacting us about an existing order, include your order number so we can assist you more efficiently.