Shipping & Delivery Policy

We aim to deliver to serviceable locations across India.

Delivery availability may depend on the destination and the courier service operating in that area. If a location cannot be served, we'll inform the customer where reasonably possible.

Our standard shipping charge is ₹80 per order, subject to the parcel size, weight and delivery destination.

For orders containing multiple items, shipping is calculated based on the combined parcel and applicable courier charges. An additional shipping charge may apply where necessary. Any applicable charge will be communicated to the customer before the order is confirmed.

Shipping charges, if applicable, will be displayed separately at checkout.

Any free-shipping offer or promotional shipping rate will be subject to the conditions stated in that offer.

Orders are generally processed within 2–3 business days after successful payment confirmation.

Processing time may vary due to:

• High order volumes.
• Product or size availability.
• Public holidays.
• Unforeseen operational delays.

Order processing time is separate from the estimated delivery time.

If an unexpected delay materially affects your order, we'll make reasonable efforts to communicate the update.

The estimated delivery time is generally 5–10 business days after dispatch, depending on the destination and courier service.

This is an estimate, not a guaranteed delivery date. Remote locations, courier disruptions, weather conditions, public holidays and other circumstances outside our reasonable control may affect delivery.

The order's processing period is additional to the estimated transit period.

After successful payment, customers should retain their order confirmation or transaction reference for future enquiries.

An order confirmation indicates that the order has been received. If an order cannot be fulfilled because of an availability or operational issue, we'll contact the customer to discuss the appropriate next steps.

If shipment or tracking information is available, we'll share the relevant details through the contact information provided with the order.

Customers should ensure their phone number, email address and delivery address are accurate when placing an order.

Please contact us if you believe your shipment has been delayed beyond the expected delivery period.

Customers are responsible for providing complete and accurate delivery information.

If an address or contact detail needs to be corrected, contact us as soon as possible. Changes may not be possible after dispatch.

GOALNET cannot guarantee successful delivery where incorrect or incomplete information supplied by the customer prevents the courier from completing the delivery.

This provision does not exclude any rights a customer may have under applicable law.

If a customer is unavailable at the time of delivery, the courier may attempt redelivery or provide further instructions, depending on its procedures.

Customers should respond to courier communications and follow any instructions provided.

If a parcel is returned to us after unsuccessful delivery, we'll contact the customer to discuss the available options. Any additional shipping charges will be communicated before a reshipment is arranged, where applicable and permitted by law.

If your shipment appears delayed, lost or damaged during transit, please contact us with your order details.

We'll review the available shipment information and coordinate with the courier where appropriate.

If the product arrives damaged or incorrect, please refer to our Returns & Refunds Policy.

For shipping and delivery enquiries: contactgoalnet@gmail.com

Please include your order number and the email address or phone number associated with your order.