Privacy Policy

Depending on how you use our services, we may collect the following information.

Personal Information

• Name.
• Email address.
• Phone number.
• Shipping address.
• Billing address, where applicable.

Account Information

If you create an account, we may process information associated with your account, such as your name, contact details and account preferences.

Order Information

We may collect and maintain:

• Products and sizes ordered.
• Order history.
• Order status.
• Delivery information.
• Customer support enquiries.
• Cancellation, return and refund records.

Payment Information

Payments may be processed through third-party payment providers, such as Razorpay or Stripe, depending on the payment options available at checkout.

We may receive payment status, transaction references, payment method details and information necessary to reconcile or manage an order.

Your payment may be processed directly by the payment provider. We do not claim to store complete card details on our own systems unless this functionality is specifically implemented and disclosed.

Please refer to the relevant payment provider's privacy policy for information about its processing activities.

Technical Information

Depending on the website configuration, we or our service providers may collect technical information such as IP address, browser type, device information, website activity and diagnostic data.

Analytics and advertising technologies will be used only as configured on the website and subject to applicable consent and legal requirements.

We may use your information to:

• Create and manage customer accounts.
• Process and fulfil orders.
• Confirm successful payments.
• Arrange delivery.
• Respond to product availability enquiries.
• Handle customer service requests.
• Process eligible cancellations, returns and refunds.
• Prevent fraud and investigate suspicious transactions.
• Maintain website security.
• Improve website functionality and the shopping experience.
• Maintain records required for accounting, tax and legal compliance.
• Comply with lawful requests from competent authorities.

We will not use your personal information for purposes incompatible with this policy or applicable law.

To accept online payments, our website may use third-party payment gateways, including Razorpay or Stripe, depending on the provider selected for the live website.

Payment providers may process information necessary to authenticate, authorise and complete transactions.

Their handling of personal information is governed by their respective policies and terms.

We do not control the independent privacy practices of third-party payment providers. Please review their applicable policies before using their services.

Our website may use cookies or similar technologies to support essential functions, maintain sessions, remember preferences and improve website performance.

If we enable analytics tools such as Google Analytics 4 or advertising tools such as Meta Pixel, these services may collect information about website usage or interactions, subject to their configuration and applicable requirements.

We will update this policy when such tools are implemented.

Where consent is required, non-essential tracking technologies will be activated only after the appropriate consent is obtained.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may share the information necessary to operate our services with:

• Payment providers that process transactions.
• Courier and delivery partners that fulfil shipments.
• Website hosting and technical service providers.
• Customer communication services, where used.
• Professional advisers, where reasonably necessary.
• Government authorities or other parties where disclosure is required or permitted by applicable law.

We share only the information reasonably necessary for the relevant purpose, subject to applicable requirements.

We do not sell personal information to advertisers.

Customers may contact us through Instagram or WhatsApp for product availability, ordering assistance or related enquiries.

Information shared through these platforms may be processed by the relevant platform under its own privacy terms.

Please avoid sharing unnecessary sensitive personal information through social media messages.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss and misuse.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Customers should use strong passwords, protect their account credentials and contact us if they suspect unauthorised activity associated with their account.

Subject to applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, and to exercise other rights available to you.

You may contact us to raise a privacy concern or make a request.

We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to resolve a legitimate dispute.

Our website is intended for people who can lawfully use the service and make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information inappropriately, contact us so we can assess the matter and take appropriate action.

Our website may contain links to third-party services, including payment providers or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. Please review their policies when using them.

We may update this Privacy Policy when our website, services, technologies or legal obligations change.

The updated version will be published on this page with a revised Last updated date.

Material changes will be communicated where required by applicable law.

For privacy-related questions or requests: contactgoalnet@gmail.com

Subject: Privacy Request

Please include enough information for us to understand your request without sending unnecessary sensitive information.