Returns & Refunds Policy

Subject to verification and applicable consumer protection laws, we accept return or replacement requests for the following situations:

Wrong Product Delivered

If you receive a product that differs from the product ordered, contact us within 48 hours of delivery.

We'll review the order details and the product received to determine whether an incorrect item was supplied.

Product Received Damaged

If your product arrives visibly damaged, contact us within 48 hours of delivery.

Please provide clear photographs and the requested unboxing evidence so we can assess the condition in which the product arrived.

Manufacturing or Product Defects

If you discover a product defect, contact us as soon as reasonably possible with photographs or videos showing the issue.

We'll assess the claim and determine the appropriate remedy in accordance with applicable law and the circumstances of the case.

To help us verify claims involving damaged or incorrect products, customers should record a continuous unboxing video before opening or removing the product from its original packaging.

Where possible, the video should clearly show:

• The unopened parcel and its condition.
• The shipping label, without publicly exposing unnecessary personal information.
• The opening of the parcel.
• The product received and any visible damage or discrepancy.

Please retain the original packaging until the issue has been resolved.

We may also request photographs, order details or other reasonable information needed to investigate a claim.

Unboxing videos are strongly requested as evidence for damaged or incorrect deliveries. If a video is unavailable, we'll assess the other evidence and circumstances rather than treating the absence of a video as an automatic waiver of rights that cannot legally be excluded.

Providing evidence does not automatically guarantee approval. Each claim will be reviewed fairly, consistently and in accordance with applicable law.

Please report a wrong or damaged delivery within 48 hours of receiving the parcel so that we can investigate the issue promptly.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.
• The unboxing video, if available.

If you discover a defect that could not reasonably have been identified immediately upon delivery, contact us as soon as you discover it. Applicable statutory rights will not be excluded by this reporting timeframe.

Unless required by applicable law, returns are not normally accepted solely because:

• A customer changes their mind after ordering.
• A customer selects a size that doesn't fit as expected, despite receiving the size ordered.
• The customer no longer wants the product.
• The product has been used, washed, altered or damaged after delivery by the customer.

Please consult our Size Guide and product information before ordering.

These conditions do not affect a customer's rights where the product is defective, misdescribed, incorrect or otherwise subject to a remedy under applicable law.

To request assistance:

1. Email contactgoalnet@gmail.com within the applicable reporting period.
2. Use the subject line Return Request — [Order Number].
3. Explain whether the product was incorrect, damaged or defective.
4. Attach the available photographs, unboxing video and other supporting evidence.
5. Wait for our response and instructions before sending anything back.

Please do not send a product to an address that has not been provided or confirmed by our support team.

We'll review the order information and evidence provided.

Where necessary, we may request additional information to understand the issue. Claims that cannot be substantiated may be declined after a fair review, subject to applicable law.

We'll communicate the outcome and any next steps to the customer.

Where a claim is approved, our preferred resolution is:

1. Replacement: We'll arrange a replacement if the appropriate product is available.
2. Refund: If a replacement cannot reasonably be provided, we'll arrange a refund where appropriate.
3. Other legally required remedies: Where applicable law provides a different or additional remedy, those rights will be respected.

The available resolution will depend on the issue, product availability and applicable legal requirements.

For an approved claim involving a wrong, damaged or defective product, GOALNET will cover reasonable return shipping costs where a return shipment is required.

Please contact us before arranging a return so we can provide instructions.

Customers should not incur return shipping costs without first contacting us, except where necessary to exercise a right available under applicable law.

Once a refund is approved, we'll communicate the refund method and expected processing timeframe.

Refunds will generally be made to the original payment method where supported by the payment provider. If that is not possible, we'll contact the customer to arrange an appropriate alternative, subject to applicable requirements.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

Any refund will include the amounts required to be refunded under applicable law.

Please review the Size Guide and product details carefully before placing an order.

Size exchanges or returns for preference-related reasons are not routinely offered. However, if the supplied product differs from the order or is otherwise eligible for a remedy under applicable law, please contact us.

For return, replacement and refund enquiries: contactgoalnet@gmail.com

Subject: Return Request — [Order Number]

We'll review your request and guide you through the next steps.